Returns & Exchanges
Gysette wish to ensure that you love your new purchase but we understand you may need to return your item for an exchange, credit or refund from time to time. if you need to get in contact with us please reach out via our contact us page. To request a return authorisation number (RA) and attaché the following details: your full name, Invoice Number, Date of purchase, style number and description of the fault with the garment, we will then take care of your request.
We are happy to exchange, credit or refund your items where:
•All items are in their original condition with tags attached and not worn.
•An RA Number has been approved and provided to you by Gysette head office.
•Items are returned to Head Office within 5 days of receiving your order and are accomanied with your proof of purchase and completed returns card (included in original order)
•To request an exchange or refund please contact Gysette via Contact Us page and we will provide you with an RA number. All returns will be sent to: Gysette Head Office Level 1 / 407 Malvern Road South Yarra, Vic, 3141
•We do not offer exchanges or refunds on SALE items or items purchased using a discount code, subscription code will be honoured.
•Please allow up to 5 days to receive your exchange.
•Exchanges are subject to availability. If the requested item is not available, we will contact you via email.
•All returns for change of size or change of mind ( refund ) are at the expense of the customer.
•Gysette Customer Care must be notified within 5 days of the date of delivery if you wish to exchange or refund.
•We cannot accept liability for an item until it is received so we strongly recommend using tracking to ensure your parcel arrives to our head office.
•Pre-Order items are made to order so can not be refunded for change of mind as they are made to order. We do however offer an exchange or credit note.
•Please allow up to 7 days for credit notes to be processed.
•You will receive email confirmation stating that your credit note has been processed.
•You will be credited the dollar value of the item returned, excluding any shipping charges.
•Credit notes are effective from the date of issue and valid for 6 months
•Please allow up to 14 days for refunds to be processed.
•Refunds will be credited back to the original method of payment.
•You will receive email confirmation stating that your refund has been processed.
•We do not offer refunds on sale items or items purchased using a discount code. if you receive a discount code via the subscription sign up stage we are happy to honour the refund or exchange / credit note.